Dear Georgia V
Thank you for choosing to stay at Dara Samui Beach Resort and for taking the time to share your experience with readers on TripAdvisor.com
My team and I are very happy to receive your feedback about our team friendliness, assistance by the team and the New Year Gala dinner which you enjoyed.
Thank you for highlighting the areas which did not meet your expectations. I have personally spoken to my Housekeeping Manager and we have addressed the issues highlighted. I can assure you, we have reviewed in detail the issues and arranged for refresher training and close monitoring of cleanliness quality.
We look forward to welcoming you back at Dara Samui.
Yours sincerely
Mark Suppiah
General Manager