Dear Konstantinos,
Thank you for sharing your opinion and experience during your stay at Terra Complex!
Your feedback is highly appreciated as it gives us the opportunity to follow up on your experience.
We are very sorry that we did not meet your expectations and would like to sincerely apologize.
We are really surprised to hear that you find some of our staff impolite. They are very careful, well trained and delicate to the needs of every guest.
According to the cleanliness there there may have been a delay or confusion, which has been corrected in a timely manner.
and was not deliberated on our side. Accept my apologies if our request to observe the hotel atmosphere has caused you some inconvenience, but the relevant attitude to the hotel staff is as important as ours to the guest. Mutual respect is a prerequisite for the comfort and pleasant stay.
We pay attention to your opinion so we can remove some of our shortcomings and improve the quality of our service.
We always recommend our guests in the case that any of the services in the hotel does not meet their expectations, to contact the hotel manager, so we can respond to make the stay of our guests more comfortable.
We sincerely hope to have the opportunity to welcome you as our guests again.
Kind Regards,
Tania Elchinova
Hotel Manager