Dear Madam,
I really do not quiet understand how you can miss the fact that, 1 room was a junior suite with balcony sea view (which clearly states in description and photos how it is) and the other was a superior studio balcony (which also states exactly how it is), and it was not located on the ground floor but 1st floor. The rooms have the exact same interior designs, and beds and furniture. Yes, the bathrooms are different, and if you look closely at the pictures at time of booking you would have seen that. Furthermore, I explained on the phone that the second room you booked directly with me was a studio, which means open plan. You asked us to change you room to the superior studio but we could not as this room was already booked by somebody else arriving the next day. We cannot put someone in a different room from what they have booked. Sorry
The rooms are categorised very carefully meaning in the descriptions not the quality. People are booking by this category and we follow what they are booking. The rooms have block out curtains, if you could not sleep then you could have asked us for sleeping masks which we carry.
I do not understand what you mean that everybody can see you when you open ?? the junior suite is located on a higher level.
217 is one of the most popular rooms, sorry you did not enjoy it. I suggest before booking in the future to thoroughly check all details, its better for you and the hotelier.
I'm sorry you think you overpaid, when in reality taking away all the taxes and breakfast it's not more than 50euros a night.
Thank you for your comments, we do take them into consideration.