Ωραία αλλά χρειάζεται ενημέρωση. - Hilton Brussels Grand Place

Dear Wander,
Thank you for taking the time to share your review.

We are delighted that you appreciated the helpfulness of our staff, especially Astrid, and found our lobby and bar to be comfortable and inviting. It is great to hear that our central location contributed positively to your stay, allowing you easy access to nearby attractions and conveniences.

However, we regret to hear that certain aspects of our accommodations did not meet your expectations. Our guest rooms are thoughtfully designed for comfort and convenience, and we apologize if the functionality of the bathroom shower and the condition of the furniture, beds, and linens fell short. We appreciate your feedback as it is essential in our continual effort to improve and provide a superior guest experience.

Nonetheless, our team takes pride in offering a prime location that connects our guests to the heart of Brussels, making it a breeze to explore the city's rich history and culture. We hope you were able to make the most of this advantage.

We hope we will have the opportunity to see you again in the future.
Best regards,

Ellen Deboeck, General Manager