Dear Jill, This is the second time that you are posting for the same thing. The 'missed' cleaning was because one of our housekeepers went to the hospital. This is humane and was mentioned in a personal email. It is the same housekeeper that you spoke about your need to have a late cleaning service(instead of 10 at 12 noon ) and changed her schedule to assist you. Reception could provide you with anything you needed as we did with the conditioner that was asked and provided on the spot. Also, regarding the safe, you noted in your previous feedback ' Couldn't get the safe to work although it didn't worry us too much as it is in a quiet location. '. If you needed it so much at the time, one of my colleagues would come with you to show you exactly how it works. Our wifi has indeed some issues as well as many businesses in the area during the peak times and we have tried to solve it with our provider 'Cosmote' without success. That was also discussed in our email exchange. Paleochora is a village and not a town or city. The village is expecting a new provider with a stronger wifi signal. Apart from that, in your check out didn't inform a manager of your whole experience instead you said that everything was ok. Thank you so much again and my apologies that we didn't reach your expectations. Kind Regards, Relax Team

Dear tkaufman2016, The rooms have hairdryers,fully equipped kitchenette(pan,frying pan,hob,cutleries,dishes etc),soap,conditioner,body lotion,tables,balconies. Please visit our website paleochorahotel.gr for further information. Kind Regards, Relax Reception