Upon arrival we met a rude abrupt man who wrongly listed his property as deluxe apartments whereas in fact they are rooms with a shared kitchen in a house which he lives in himself. When we went into the property he did not give us any information about the building or how to access the room or building or where we could use the facilities, he was uncaring and provided no hospitality. When my partner and I decided we didn’t feel comfortable staying in the shared house we raised our concerns to be told he would speak to his “boss” about a refund. He then came back to say his boss said no refunds but we could have a late checkout which obviously doesn’t solve the issue as we weren’t comfortable staying there. Unfortunately we did not receive any refund or help from this man and he was more interested in keeping his profits than refunding us when he had the choice to. Utterly terrible and £68 wasted. …
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