Hi, We got back from 10 days there yesterday and have had a brilliant time. We were nervous too after reading the reviews. The tourist tax is 10 euros per night so will be 100 euros for your stay. It has to be paid in cash. We are a family of 4. Kids are 16 and 14. I wouldn’t say it was 5* but it was clean, the pools are lovely and the food is fresh, varied and delicious. The local wine and beer they serve is really nice. If you’re polite and friendly with the staff they are exactly the same with you. The opening times/restrictions of the bars and restaurants are all on their website. It really depends how you use the all inclusive. We used it more as a base and budgeted for trips and meals out. We got the phone number off a local taxi driver and booked him for our trips. Highly recommend kournos lake and Preveli beach. The old town in Rethymno is beautiful. We went there a few times. The resort taxi is 11 euros per person return but you are a bit restricted on time. A private taxi works out exactly the same for 4 people so that’s what we did. There is a free shuttle bus to the hotel beach. We enjoyed a day there but it is quite rocky so we bought beach shoes which also came in handy at kournos and Preveli. We also used the free bus to go for a meal at the beach restaurant (Paraplous) and watched the sunset while we had dinner which was lovely. All in all I would say it’s great value for money. The island is beautiful and the Cretan people are so friendly There is a Facebook group Rethymno Crete Info that I joined which is full of tips, ideas and questions which is well worth having a look at before you go.

1,5hr

No they don’t, you have to request at reception. We stayed for 7 nights and are still waiting… (we’re home now)