Mont Tremblant Activity Centre

Mont Tremblant Activity Centre - Κριτικές

Αθλητικές Κατασκηνώσεις και Κλινικές
8:00 πμ - 6:00 μμ
Δευτέρα
8:00 πμ - 6:00 μμ
Τρίτη
8:00 πμ - 6:00 μμ
Τετάρτη
8:00 πμ - 6:00 μμ
Πέμπτη
8:00 πμ - 6:00 μμ
Παρασκευή
8:00 πμ - 6:00 μμ
Σάββατο
8:00 πμ - 6:00 μμ
Κυριακή
8:00 πμ - 6:00 μμ
Πληροφορίες
Προτεινόμενη διάρκεια
Περισσότερες από 3 ώρες
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Εστιατόρια
49 εντός 5 χλμ.
Αξιοθέατα
12 εντός 5 χλμ.

4.0
332 κριτικές
Εξαιρετική
187
Πολύ καλή
91
Μέτριο
19
Κακό
11
Πολύ κακό
24

birdwatcher24
Τορόντο, Καναδάς26 συνεισφορές
Mixed Review for family Zipline
First of all, this is a lovely picturesque area but super hard to find. Leave yourself enough time to navigate here! Second, be warned: the “practice” run you get is short and nothing compared to your first REAL run from a platform in the trees, so if you’re newbies at this activity,know what you’re getting into! I thought the guide, Christian, was very kind and patient given he helped our youngest through the entire course and never seemed to complain, even when he had to double back to help me through a few runs as well. It didn’t help that some of us are scared of heights and clearly in over our heads physically for what is deemed/advertised as a “family activity”. We definitely could have used some more practice. Third, the bison experience is underwhelming and literally a few minutes observing them in the field. It was nothing, to be honest, and while they were nice to look at, it was just that: something to look at. My biggest, final concern or point of review that makes this “mixed” (if not borderline atrocious) is that my youngest reported that she overheard the guide telling someone else on the course that he was going to “kill me”, which I can only presume meant “leave the course” (which I was prepared to do given my fear of heights), however this phraseology was wildly inappropriate and has left my youngest feeling frightened and anxious ever since. This final point leaves us all feeling weird /let down about the whole experience. While some of us may not have been cut out for the entire zip lining experience, we were sure to tip our guide as thanks for his expertise, patience and and assistance- however I’m second guessing how helpful he really was if my kid is a nervous wreck. I don’t think I would recommend this for anyone under 10 and overall feel that there should be a but more training to prepare for the course.
Γράφτηκε στις 30 Ιουλίου 2021
Αυτή η κριτική είναι η υποκειμενική γνώμη ενός μέλους του Tripadvisor και όχι η γνώμη της εταιρείας TripAdvisor LLC.
Experience814813
Aug 9th 2021 - This review is in the wrong place. You were on the river zipline and bison visit. This is the reason that the description does not match what you experienced. With respect to your biggest concern, we have had a difficult time determining if this was a misunderstanding or something else. We have spoken to the guide and his supervisor to make sure this is addressed. Aug 6th 2021 - Thank you for letting us know. Yikes. We are looking into what happened right away and will get back to you as soon as we speak with the guide and his supervisor. We are also reviewing our descriptions on Viator.
Γράφτηκε στις 9 Αυγούστου 2021
Αυτή η απάντηση είναι η υποκειμενική γνώμη του εκπροσώπου της διεύθυνσης και όχι η γνώμη της TripAdvisor LLC.

Marie-Claude S
1 συνεισφορά
Une activité à couper le souffle !
Les enfants ont beaucoup aimé leur expérience. Les guides (Laurie, Matis et Frédéric) ont tous été très gentils et rassurants pour les enfants.
Γράφτηκε στις 18 Ιουλίου 2021
Αυτή η κριτική είναι η υποκειμενική γνώμη ενός μέλους του Tripadvisor και όχι η γνώμη της εταιρείας TripAdvisor LLC.
Experience814813
Merci!. Nous allons passer le commentaire aux guides. Tres content que vous avex aimé nos tyroliennes!
Γράφτηκε στις 19 Ιουλίου 2021
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Sherpa21041386691
Lorraine, Καναδάς2 συνεισφορές
Un petit tour en bateau
Ιούλ 2021
Une équipe dynamique à bord et de bonnes explications dans les deux langues. La propreté du bateau est à souligner, bravo! Nous étions assis sur le pont supérieur.

La seule remarque négative que nous pouvons faire est le fait que certaines gens, venant du pont inférieur, se placent sur les côtés empêchant ainsi de bien voir, il a fallu demander qu'ils se déplacent. Pourtant, les consignes du capitaine étaient claires soit de rester assis à nos places"

C'est une activité que nous suggérons aux vacanciers.
Γράφτηκε στις 3 Ιουλίου 2021
Αυτή η κριτική είναι η υποκειμενική γνώμη ενός μέλους του Tripadvisor και όχι η γνώμη της εταιρείας TripAdvisor LLC.
Experience814813
merci pour votre commentaire. Nous l'avons partagé avec notre Capitaine.
Γράφτηκε στις 9 Ιουλίου 2021
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Abcderne
Τορόντο, Καναδάς198 συνεισφορές
Worst ever activity
Αύγ 2020
My family was just at your zip line place last week. I make a claim an issue that happened during our time there. An still waiting for reply 4 months already since then...

I was not aware on what was happening until my kids were done at the zip line, my family and I are shocked and disappointed by the way my daughter was treated during their time there.

My daughter explained this to us:

“ At first we were learning how to ride a zip line since this was everyone’s FIRST time on a zip line. The male guide with long hair was helping us out at first and after we were done the tutorial he told us to ‘take our time on the zip lines and go at your own pace’ once we got to the actual zip lines everything went OK in the first and second zip line.
Onto the third one a female guide was there watching us, I went down the zip line and I got stuck trying to get onto the other platform, I started doing the technique to get onto the platform, not even 30 seconds later the female guide from the other side of the platform was yelling at me to ‘get onto platform’ but since we were so far away from each other I couldn’t understand half of the things she was trying to tell me, I didn’t know if she was saying “stay there” or “get up” confused, I stayed where I was because i didn’t understand her. She came down and pushed me up onto the platform and told me and if It takes me this long to get onto a platform she was going to have to kick me off the zip lines, so she did, she kicked me off the zip lines because I Was causing ‘traffic’ to the other people behind me. She unclipped me from the wires and I followed her down the hill to try to get down. I could tell she was annoyed with me, once we reached another platform she told me to “follow the dirt path to reach the bottom of the zip line” and she left me there. the path was very faint but I did what she told me, 2 mins later there was no more path. I was lost. I stayed where I was for 5 minutes hoping someone would find me. The female guide found me again and asked me with a rude tone and attitude, what I was doing and I told her there was I couldn’t find the path anymore. She laughed in my face and told me “ sorry I forgot to tell you there was no path after” I was shocked. How did she let me go here by myself if she knew there wasn’t going to be a path anymore? Especially in the woods? She then guided me all the way back down and I waited for my family members to finish. “

This was our daughters FIRST time on a zipline. It was everyone’s first time. She did what the male guide told her to do, to take her time. But the female guide didn’t seem to like what she was doing and was treating her like she was a professional zip liner. she was taking her time trying to get onto the platform just like they told her it would be OK to do. There was no need for my daughter to be treated this way she is not a professional zip liner. There was absolutely no need to let her find her own way down as well. As a guide you HELP them reach the bottom safely the gamble guide left her there to figure out her own way back down. We are shocked and disturbed on how your female guide treated my daughter, with such little respect all from just taking a little longer to reach the platform.

On that note, I would like a full refund for my daughter. She did two zip lines and then got kicked off from the third one from the female guide. She waited almost 30 minutes for our family to all come down. My daughter does not remember the female guides name. But I’m sure you can find out who it was by checking your schedule for that day. Thursday August 20th @ 11am
Γράφτηκε στις 6 Νοεμβρίου 2020
Αυτή η κριτική είναι η υποκειμενική γνώμη ενός μέλους του Tripadvisor και όχι η γνώμη της εταιρείας TripAdvisor LLC.
Experience814813
Sorry that I took a bit of time to look into this, but we were very concerned by your comments and did alot of back and forth with the head guide about his staff and the handling of the group that day. Even today the only thing we are sure of is that there was a real language and communication barrier, and the course was probably beyond your abilities, AND that this is definitely not the kind of experience we aim to give. We have taken steps with him to ensure this does not happen again. Aside from that, we have modified our description to make it clear that the activity requires physical exertion. We have also made it clear that guides are patrolling on the ground, not up in the trees with you, as it is a continuous life-line system.
Γράφτηκε στις 23 Φεβρουαρίου 2021
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Stephanie R
3 συνεισφορές
Amazing dune buggy!
Οκτ 2020 • Οικογένεια
Ive done a whistler atv tour and this was just as comparable in terms of fun! So amazing and would come back any day!! Our guide jonathan was professional, fun & kind.
So much nature to see, prepare to get muddy & enjoy the ride.
Thanks Jonathan & mont tremblant staff!!
-stephanie
Γράφτηκε στις 18 Οκτωβρίου 2020
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Experience814813
Thanks for the feedback on our dune buggy tour. I will be sure to let Jonathan know. Glad you enjoyed it - come try it this winter in the snow!
Γράφτηκε στις 3 Νοεμβρίου 2020
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IaninOttawa
Οττάβα, Καναδάς9 συνεισφορές
Dune buggy fun
Σεπ 2020 • Ζευγάρια
Jonathon our guide was outstanding. He reviewed health and safety rules with us and explained the process. Along the trail we stopped a number of times to see moose tracks, a beaver dam and information on the area. It is evident that Jonathon takes great pride in his work and his region. The value for dollar on this experience is well worth it. We are coming back this winter to try winter dune buggy.
Γράφτηκε στις 19 Σεπτεμβρίου 2020
Αυτή η κριτική είναι η υποκειμενική γνώμη ενός μέλους του Tripadvisor και όχι η γνώμη της εταιρείας TripAdvisor LLC.
Experience814813
So happy you enjoyed it. So often a great guide "makes" the experience. I will pass on the comment.
Γράφτηκε στις 3 Νοεμβρίου 2020
Αυτή η απάντηση είναι η υποκειμενική γνώμη του εκπροσώπου της διεύθυνσης και όχι η γνώμη της TripAdvisor LLC.

VACanuck
Οττάβα, Καναδάς556 συνεισφορές
River Zip Line Val des Lac - some dangers!!!
Σεπ 2020 • Ζευγάρια
My wife and I have zip lined in Hawaii, Roatan, the Caribbean and thought that this would be a similar experience.

There were a total of 10 participants on this zip line of 18 lines. We were given brief initial instructions and then hiked about 15 minutes through a very rugged path crossing streams etc. before reaching the first line. First danger: There should be a very thorough review of health as well as proper footwear required for this type of hike.

The instructor showed each participant how to connect to the test line; how to brake and how to move their carbanour through the guide wire. He then sent the first family through and then my wife and I. That was the last time we saw the one and only guide that was up in this dense remote wooded area. My wife seriously injured her leg when attempting a landing on one of the platforms. We were only about halfway through the course. There was no sign of the family behind us, and the family in front of us was long gone. The family behind us had a younger son, and was struggling with the first line, and we believe that the instructor was with that family. We struggled through the remaining zip lines, then had to hike down to the entrance area. There wasn’t a single person waiting at the end of the course.

At very minimum, there should have been two guides on this tour. One in front and one behind to ensure that all riders safely went through the course. This is the first and only time I’ve ever experienced a single guide with such a large group.

Although it was a beautiful setting, we definitely did not enjoy the experience and are just thankful we were able to get out safely and return to civilization. This is way out from Tremblant; about 45 minutes on rough roads around a lake.

Mont Tremblant Activity Centre needs to investigate why there is not proper safety at an activity they arrange and promote.
Γράφτηκε στις 7 Σεπτεμβρίου 2020
Αυτή η κριτική είναι η υποκειμενική γνώμη ενός μέλους του Tripadvisor και όχι η γνώμη της εταιρείας TripAdvisor LLC.
Experience814813
Thanks very much for letting us know. We're very sorry that you had trouble on the course. We have looked into it to explain the situation. There were 2 guides with you, but since your family did really well on the practice course, had done ziplines before, and asked to go first as you were in a rush because you had restaurant reservations, our guides let you go first. Our guides were with slower guests never caught back up to you. I would add that since our course is "continuous lifeline"(no way to unclip or get off the course), and relatively small with only 16 zips, it is unusual for participants and guides not to catch up to each other. We have passed your comments on to our head guide to ensure this is avoided in the future.
Γράφτηκε στις 5 Νοεμβρίου 2020
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Explorer308318
1 συνεισφορά
Disappointed, bad service
Αύγ 2020 • Οικογένεια
We made reservations online for our family vacation. We were told a confirmation email would follow. When none did we wrote them and then called them to be told that the website was not connected with the office reservations and that they needed to process our request individually, which they did but forgot to write us. The activity was canceled and we were disappointed as it was the family highlight!
Γράφτηκε στις 26 Αυγούστου 2020
Αυτή η κριτική είναι η υποκειμενική γνώμη ενός μέλους του Tripadvisor και όχι η γνώμη της εταιρείας TripAdvisor LLC.
Experience814813
This seems very unusual. We will look into it and get back to you as soon as we can. ----- We have looked into all our zipline reservations through Tripadvisor and none match the circumstances described. Please contact us so we can get to the bottom of it and make amends.
Γράφτηκε στις 27 Αυγούστου 2020
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Carole M
1 συνεισφορά
Juste WOW!
Αύγ 2020
Informations du guide très claires. Décor magnifique en plus d'un très bon service,
Guide qui parle très bien le français, bravo!
Γράφτηκε στις 23 Αυγούστου 2020
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Experience814813
Merci pour les commentaires vis a vis notre croisiere.
Γράφτηκε στις 24 Αυγούστου 2020
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Ashton Mathias
Μόντρεαλ, Καναδάς21 συνεισφορές
Fun challenge with pretty nice views - affordable too
Αύγ 2020
- Note that this was my second time doing Via Ferrata, having done it once before 5 years ago elsewhere:

- COVID measures: We were told masks were for our own precaution on the trail (i.e. not mandatory), and that not all the handles on the VF course could be fully disinfected at all times. We were provided lots of sanitizer, and our equipment was disinfected before and after. Overall, very satisfied with the measures put in place.

- Guide (Alix? Alex?): Extremely friendly and funny - deserves a raise for sure.

- Price: I believe we paid $55 for the 2 hour course (not including ziplining/tyrolienne), which I thought was very, very well worth-it.

- Course: We did the Beginner/Intermediate level course - scary at times but definitely exhilarating. My friend who was 5' 3" had just a slightly more difficult time than I did (I'm 5' 7"), but it was obviously still very fun. I believe we did a 15 minute hike, 90 minutes of the VF course, and 20 minutes at the summit, followed by a 10 minute hike downwards. Definitely bring a bottle of water. Great views of the surroundings.

I'm very surprised this place only has two reviews, but definitely well worth your money for sure.
Γράφτηκε στις 23 Αυγούστου 2020
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Experience814813
Thanks so much! Glad you enjoyed it our via-ferrata. Not sure why you only see 2 reviews. There have been some big changes with the viator/Trip advisor platform. We have been operating it since 2016 years. We offer via ferrata in winter as well.
Γράφτηκε στις 24 Αυγούστου 2020
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