Dear Sir,
Thanks a lot for your comments. I would be glad if I could answer to your letter with every detail but unfortunately since you don’t mention your name I cannot check your reservation.
According to your comments you were overbooked and you were downgraded from the first night. I am really sorry but I cannot understand what you mean. You were overbooked for or from the first night? Where? To another Hotel? Because to be overbooked in the same Hotel is not possible. In the case that you were overbooked than next day that you were returned at the Hotel for sure you were upgraded to a Suite with Jacuzzi. This is our policy for all our clients in case of overbooking, reviews below can confirm my words! To be downgraded and overbooked at the same Hotel is really something unusual. If a client is downgraded at the same Hotel than you have to compensate the client so either to offer him something more that satisfies him or you return him money, so why to downgraded him? To have an unsatisfied client and also to lose money? According to the cleanness of your room I cannot accept the fact that any of our clients had complaints about that. In that case we would immediately send somebody to check and clean the room once more even in front of the unsatisfied client. It is not possible that you complained several times and we did nothing, which 4 star hotel makes nothing in such complaints? The rooms are cleaned on a daily basis and in case of the smallest complaint the reception immediately contacts the Housekeeping lady and she checks the room again with the client together. So it cannot be possible that something like that happened! The breakfast is buffet style with a variety of choices and we never had any complaint from our clients. Also we have a technician in our Hotel all the time so even if you had a problem with your air condition the kind receptionist would have send you the technician to check the air-condition and also the cleaning lady to check your room. Our staff is professional and most of them are years with us.
Now as far as it concerns me, as a Manager, I have to say that I am really surprised by your comments. I have been the manager in Antinea for four seasons now and I still have contact with a lot of our clients and especially our repeaters! I am always at the Hotel from morning to the evening, my office is exactly behind the reception so all the clients can have contact with me directly. Especially in case of any kind of problem I personally deal with them so that I understand what the problem is and how we can help them to enjoy their holiday. So, I am really surprised that you say that you couldn’t find me, that I had no time for you and that I was rude! Every year we try to improve our selves and statistically we have more repeaters those years so how it can be that I and my staff are not professionals? I am really disappointed, not personally from you, but with this system that anybody can write a review for any of us and make all our efforts and our work to be zero just like that, without even his name…