Dear Guest, we would like to thank you for your extensive feedback! Certainly we always appreciate when we receive comments in such an extent as we have the possibility to understand even better all possible opportunities for improvements and address these issues to our management team.

We are pleased to see that you enjoyed your stay with us, as well as for your positive comments over our staff professionalism and our room cleanliness. However we would mainly like to focus on the matters that you have raised and could certainly improve in our forthcoming season.

With regards to your comments over your room view kindly be advised that, after looking further into our system, your booking was for a side sea view. Aquis Silva Beach does not provide any sea view rooms but only side sea view rooms. We are certainly disappointed to read that you were dissatisfied by this issue, however in all our official hotel documentation as well on our website we state that all rooms are pool, garden and side sea view. One of our primary concerns is to deliver all accurate information to all our guests directly or via our partners so we can avoid any kind of miscommunication.

We would like to apologize for not being able to be served whenever you would prefer during our dining hours. Aquis Silva Beach usually runs in high occupancies throughout the season and we always try to do our best to provide our best possible services. Certainly this is a matter that will be discussed in detail with our management team as we are in the process of preparing our new season operation. We do understand all of your concerns also with regards to our dining room area. We do not have a reservation policy as we want to give the opportunity to all of our guests to enjoy their dinner time whenever they would like and would be more convenient for them.

Regarding your comments over the leaking toilet we certainly apologize for any inconvenience caused. We always advise all of our guests to refer directly to our hotel staff during their stay at the hotel, as these are issues that can be instantly resolved and avoid any type of further annoyance during your holidays. Rest assured that all of our rooms are continuously maintained and we always provide any type of assistance via our external partners in order to immediate resolve the matter that has occurred.

With regards to your comments over the sunbeds, please rest assured that after the feedback that we have received via various guests; our management team has decided to proceed with providing an additional deck with sun beds and increase the number of sunbeds, in order to satisfy the demands of our guests and to improve our services level. This is one of the reasons that we pay such great attention to all of our guest feedback as it is the most efficient way to run a quality control and to reach to decisions in order to provide even better services.

Once again we would like to thank you for your feedback. We really hope that we will have the chance to welcome you once again in Aquis Silva Beach or in one of our resorts in Corfu, Crete or Kos. Your review has been really helpful and valuable and we would like once again to thank you for your feedback.