Dear Mr. and Mrs. 10Lynn,

Thank you for your review of the Hollywood Orchid Suites and for choosing us for your stay while visiting Hollywood.

We apologize for the paint smell in your room and sincerely hope that if you asked for another room that the front desk was able to accommodate you. It is important to us that you and all of our guests enjoy your stay with us and as we continue to upgrade and renovate we are doing all that we can to minimize the inconvenience to our guests.

In addition, you willl be happy to hear that all of the heaters in the Executive Suites and Junior Rooms have been replaced, although hopefully we will not be needing heat for much longer here in L.A.

Last of all, one of the things that make us such a great value in a great location are the amenities that we offer at no extra charge such as parking in a secure garage, high speed wireless internet, a computer and printer for guest use, continental breakfast and FREE local calls in the 323 area code. Any call that you make from the room in which you do not use a 1 before the number should have been free and we will be happy to refund that amount to you if you were charged. Please contact me with your name and date of stay and I will be happy to investigate it for you. I looked over our log and did not see where anyone had been charged for a local call and so it would be very helpful to us to discover and resolve any issue to the contrary.

We sincerely hope that you enjoyed your stay in Hollywood and that you'll come back to visit us soon.

Warm regards,

Sandra Hausaman, Manager
manager@orchidsuites.com