Hi Bruno & Carol,

First off, what a lovely picture of you both! Thank you for your kind words - it's this kind of feedback that keeps us striving to be the very best we can be. The southern city area of Södermalm is really vibrant and a slice of real Stockholm life, and we are proud to be located here. So hapy that you got to experience it and take some memories home. We hope to be able to take care of you again in the furture. We wish you all the best! Regards, Anthony Chu, Guest Relations Manager

Hi Snapperjac!

We're happy that you appreciated the design, location and features with us and that you had a comfortable stay. A big thank you for taking the time to share your views here, and it would be our pleasure to welcome you back any time. All the best to you! Anthony Chu, Guest Relations Manager

Dear Serg095, thanks so much for your kind words. It's really great to hear that you enjoy staying with us, and we really appreciate that you've returned to us . Several times. A warm welcome back to you anytime! Best Regards, Anthony, Guest Relations Manager

Dear einram101,

Thank you for taking the time to share your views. While having a contemporary hotel with art, music and design as an integrated theme, at our core is and always will be genuine hospitality with personal service and rooms that we are proud of. Your descriptions - soulless, pretentious, and rude- are the opposite of our values and very clearly contrary to what to many other guests have found when staying with us. It is truly regrettable for us to learn that our hotel did not meet your expectations or suit your personal taste.

Within your review however there is also a serious allegation of food poisoning that we would like to address. We practice very strict quality and hygiene control at our hotel. Besides being the right thing to do, serving literally hundreds to thousands of people per day it is also a MUST. When we learned of the mention of food poisoning within your group we conducted a thorough investigation to ensure that everything was as it should be. It was.

When we explained our strict processes and practices to your group leader in response, he himself was satisfied and even commented on his high opinion of the quality of food that we served you on your first night with us. Food poisoning can take up to 48hours for the symptoms to appear, so every single breakfast, lunch, dinner and snack the affected ate up to 2 days before you even arrived is a possible source. Additionally, had we been the cause then closer to all 20 + of you would have had the symptoms, not just 3, as you all ate the same food.

We are saddened by the fact that this review is clearly aimed to damage our reputation with information which is incorrect, entirely lacking support, and - most alarmingly - based on what you have “heard” from others within your group. In fact NONE of the most serious of accusations above are based on experiences of your own.

We honestly wish you well and we are genuinely sorry to learn that the style of our hotel did not suit your taste. That fact is, however, no means to justify an attack on our reputation.

If yourself, any members of your group, or indeed any TripAdvisor reader at all would like to discuss any aspect of this matter then it would be my absolute pleasure – kindly contact me at anthony.chu @ choice.se and I’ll happily do so. I hope that your trip to Scandinavia did provide you with some good experiences and memories to take home. Be well. Warm Regards, Anthony Chu