Your reservation was for a standard studio and upon arrival we offered you an upgraded to a superior studio without any additional charge. Also we offered to you free of any charge meet and greet service and both transfers from and to airport.

Referring mattress: During your whole stay you never complained to us that the mattress was too hard. If you had done so we would have offered you an additional orthopedic soft overtop mattress. Sleeping preferences are not the same for all people but we do our best in order to satisfy most of them (if not all of them). However we are sorry that you did not appreciate the good quality of our beds as all are with anatomic mattresses and anatomic bed frames.

Referring wifi: During your whole stay there were 2 days of rain. There was a general problem over the island of Skiathos and there were a few disconnections. It was not actually an issue of our wifi system but an issue with the adsl line going down due to bad weather conditions.

Referring walking distance: If you preferred to stay in town, then you should have stayed in town. In our website all distances are 100% true and precisely described. It is not our fault if you do not agree with your choice.

Referring sockets in studio: In your upgraded superior studio of 27sq.m there are 7 electrical sockets. We do strongly believe that they are more than enough for two persons.

Referring Hydropool, Sauna and Gym: For the safety of our guests, the use of sauna and hydropool is subject to prior reservation. Upon arrival we delivered to you detailed information for the use of Sauna and Hydropool Spa we which it is it clearly stated: ‘ …use of above equipment is subject only to prior reservation at least one day in advance. Commencement of use should be only under the supervision of a representative of Eye Q Resort …’ At any other time (for safety reasons) both Hydropool and Sauna are electronically locked. We are sorry if you tried to used it without informing us and you did not manage to operate it. It would be simpler if you had booked your session – free of charge – one day in advance.

Referring your comments about Stavros & guestbook: Since our first year of operation, we kindly ask our guests if they would like to write a personal comment to our guestbook. In our website there is a special link and we include all comments from our guests from more than 48 nationalities. We kindly asked you and you replied positively. We delivered you the guestbook which you completed and when you delivered it back to me with the key of your room we departed for the airport for your return flight (complimentary service with no extra charge). We hereby forward your review in our guestbook which is totally oxymoron and opposite to your review in tripadvisor.
Quote Sept. 23rd 2011, We’re in agreement with everyone else-this is good Ghreek Standard accommodation with our main requirement met, that is – clieanliness! Stavros must be very gratefull to clara because she is a diamond! Yes, a good location for the town and beach-bound buses and unquestionably a scenic island. With the scent of jasmine and pine in our senses we thank Stavros for a wonderful stay! Love to him, His staff and his family Unquote

As you mention, you did not have good vibe in Skiathos, you did not like the island, most of the people of the island made you feel like a ‘walking wallet’, you complain of the 2 days that was raining, 7 sockets in your studio were not enough, sauna, hydropool and excellent equipment of gym was not inviting etc . Actually you complain about everything. With my active experience of 40 years in the tourist industry, it is more than obvious that nothing could make your holidays enjoyable and special. We do believe that even if you were in another island or another accommodation with another host there would be the same or similar complaints.
Finally please when you think or write about Greeks and Stavros please try to write in a more correct way and not impolite and abusing one. Stavros is more than genuine, original and professional, … I know him better that you. This is more than obvious if you read the rest of the reviews in Tripadvisor, in our website from all our guests (48 different nationalities) as well as in some of the world’s biggest online reservations systems. Thank you.
Stavros D. Georganos
Owner Eye Q Resort