Management and personnel of Politia Hotel always welcomes every well-intentioned critique even if is not pleasant. This is not the case obviously. This particular customer, while his stay in our hotel, has not reported any problems what so ever, in order to fix it. By the contrary in his check out he thanked us, also saying that “we had a very good time, we’ll see you again”. And all of a sudden he posts this review that presents our hotel as a coop!!!. Mystifies the fact, why he didn’t leave immediately right after his check-in and after «Pushing the old squeaky door we found ourselves in a dark, sad, old fashioned room with antique-like furniture, a small bathroom, a kitchenette with an unplugged small fridge and questionable decoration». By the way the “small fridge” has a capacity of 107 lt. while typical hotel fridges have a capacity of 45 lt. It is more surprising the fact that he even stayed a second night after having his “worst experience regarding sleep quality in any Hotel so far”. We overcome the fact that anybody can place two buds in the balcony instead of an ashtray (which is natural if you want to make such a nice still life photo).
About his comment : “Balcony (1sqm size approximately) was facing one of the busiest streets of Old Town full of shops and bars which I believe the noise during summer will be at least irritating” we would like to note that:
a. our building is preservable and balcony size (more than 2 sq. m) has been exactly the same since 1871
b. it appears on clients photos how busy is the one lane, paved Anexartisias street with the wide sidewalks
c. “He believes… the noise will be at least irritating”. Obviously client’s good intentions make him discover even more problems as if all of the other problems he had in our hotel hasn’t been enough for him to write a bad (or should we say a mean) review.
In order to close this we would only like to note another part of his review where he states that: “we had to…get outside of the Hotel (the entrance door wasn't locking anyway) to have a bottle of cold water”. !!! If he had asked for a bottle of cold water we would have given it. In any case, we are very sorry for our personnel don’t have the ability to sense when clients are thirsty as well for the fact that entrance doors aren’t locking (really is a hotel anywhere in the world that the entrance doors are locked ???). We are sure that if in any case the door was actually locking the comment would have been “we had to open the entrance door manually, and no one volunteered to help us”! :)
Just for the record, the “ridiculously high price” was 110 Euros/night (including breakfast (for 4), parking, taxes and free internet) on a quadruple apartment of approximately 50 sq. meters for a two nights stay (with late check out) during high season.
In our phone conversation after his review the client stated that his review was so bad because in his opinion the price was unduly high and that he could “edit his review” if we would charge back his credit card!