First of all thank you very much for your review. As soon as a guest makes a reservation it is important that the amount of persons is filled out correctly due to the full service concept. When we notice that the amount of persons is incorrect upon check-in, we will have to note that there will be an extra charge. Besides the alcoholic drinks and breakfast buffet we also serve non-alcoholic drinks, coffee and thee facilities, little appetizers, a wine buffet, a cheese table and besides that the guest is able to make complete use of the free wifi internet or internet in our business corner and complimentary use of the private bar and the movie system in the room.

With kind regards,

Nancy Doodeman
Guest Relations Manager

Banks Mansion is a boutique hotel situated in an old historical building in the middle of the city centre. The interior is based on the ideas of Dutch architect Berlage and the American Frank Lloyd Wright. The opinion of this particular decor is very personal and will varied with every guest. We have chosen for a Living with enough seats to make sure that the guest is able to sit, but keeping in mind to still achieve an intimate and homey ambiance. Our Living is a place were you are able to sit together with your friend or partner or to meet other guests. The beds in our rooms are Queen size, according the European standard. Unfortunately the water pressure was of due to power shortage caused by a company working on the wires in the street the day before. We informed all our guests about this special situation. It was the first time for Banks Mansion as well to light up the complete hotel with romantic candles. It is our wish and responsibility to communicate with the guest about their experiences during their stay especially when there are comments. But as communicated during your check out, it will be your personal opinion and you are free to share your opinion.


With kind regards,

Nancy Doodeman
Guest Relations Manager

Thank you very much for your extremely positive review. This makes the team of Banks Mansion even more motivated. I will pass your compliments to everyone. Please let me and the team welcome you again in the near future.

With kind regards,

Nancy Doodeman
Guest Relations Manager

It is our goal to start a positive and homey stay for the guest as soon as we see that they are walking through the doors of Banks Mansion. At that moment we will do our very best to check the guest in as soon as we can. It is nice to see that you enjoyed the Double Deluxe Canal view room. May we please say that we really appreciate the fact that you already informed fellow travelers about us. The complete team hopes to welcome you again soon to.

With kind regards,

Nancy Doodeman
Guest Relations Manager