Dear Patpgr,

I really thank you for your review and we are happy you like our rooms and thanks also for the nice words you had for our staff. We try to do our best to offer a pleasant and enjoyable stay to our customers and when they do appreciate our jobs it'a a great deal for us :-)

Regarding the hot waters we checked immediately when you advcie us but during those days it was really freezy in Florence( (it looked to be in Siberia in not in Florence! Usually our winter are never so cold!) and we had some problems with water pressure because the pressure of the boiler was slower due to the gas pressure all around the tow. Luckly we were able to solve the problem as soon as the technician arrive here and adjust the boiler's electronic control .

Regarding the windows our hotel is housed in two late 15th century buildings with large and antique windows but usually it' s very easy to open them. You shoud never be afraid to ask help at our front desk if you have problems. We are always happy to help our customers.

Hoping for meeting you again in the future, I remain with my best regards. and Thansk again to all the people who write about us. we love you :-)

Antonella Rocchini