Dear Madame, dear Sir,
We thank you for spending the time giving us all the information and we feel very sorry that your stay wasn’t as expected. The hotel was build in the end of 19th. Century and our “belle époque hotel “ is considered as a beautiful historical example for the past century . The name of the architect is Max Blanchi he is very renowned in our area for his work realized mostly in the “’ quartier des Musiciens”. Therefore it’s impossible to change the size of the balconies. Thank you for the compliments to our chamber maids, we will forward to them that the rooms were very clean. Every morning the chambermaids are putting tea bags on the complimentary tea-and coffee service in the rooms. In case guests are wishing additional tea bags we forward it to them as well, of course. Our receptionist informed me that when she showed you the room upon arrival it seemed that you liked it very much. Good Service is one of our priorities as we are not a standard hotel and as the hotel Villa Rivoli has a with a human size, we know that we can achieve this objective and we are working very hard on this. We feel very sorry, that you didn’t come to see us during your stay in order to find a solution, specially as your stay was for a wedding anniversary and our politic is having happy clients….