Dear Guests,

First of all we’d like to thank you for having chosen our hotel for your Valentine’s Day trip.
We sincerely apologize for the inconveniences that you mentioned on your comments.
We are very sorry about what happened with your emails to our concierge service, which
normally really is excellent since we plan trips and book lots of restaurants, museums, concerts, ballets and operas for
our guests daily. I’m very sorry that we have missed your emails somehow.
And again we apologize for the room category error. We had a small group diplomats of staying in the hotel and their plans changed
almost by the hour. Since few of them needed to stay 2 more days, we had to modify all the arrivals and that was the reason
for the wrong room. Please excuse us for that.
We are happy that you had your dinner in the Jamin restaurant, where we sent guests all the time. We hope that you really
enjoyed it as well as our heart shaped chocolates that we left on the bed in all the rooms to celebrate Valentine’s Day.
If you’d give us a chance for your next Paris trip, we’d love to pamper you and give you a free upgrade to make this up to you.
We all wish you nice spring and we have taken good note of all the comments so that we can again improve our services.
Thank you and I stay at your disposition.

Rita Nouvel
The management