Dear Cumbrianlad
thank you for your review and taking the time to post your comments.
It is only with feedback like yours that we are able to adjust and tweak our new offering.
Regarding your two minor issues;
as you may or may not have been aware during your visit, we had a refurbishment company in to overhaul the listed sash and case windows. I'm delighted to announce that all of the bedroom windows overlooking the front of the property have been completed. As with all city centre hotels there will be some ambient noise but this has been reduced by up to 60%.

I appreciate your opinion on the breakfast but would like to refer you to the many other reviewers below whom disagree.Our offering is superior to many hotels, with a cold continental choice in addition to the many additional dishes like kippers, pancakes or eggs Florentine. Apologies for the lack of haddock which was a supplier issue. A cooked rather than a "traditional" Scottish Breakfast is offered and seen by many as a secondary choice. This is the first time a grumble regarding no bacon has been raised. Of course the religion of the Owners has been taken into account but I do disagree with you that our local butcher beef and lamb sausages are inedible. The lack of one meat type should not be seen as a distraction from what is an excellent menu choice from locally sourced producers and suppliers that allows us to offer alternatives to delight all palates.

I have passed on your kind words about the Team and I am glad that they were able to offer you all of the help and assistance you needed.

Hoping we have the opportunity to welcome you back in 2012

Best regards
Neil

Hi TNP
thanks a million for sending in a review and decidedly happy that you 'Loved it!' here with us.
As you will have been told we are in the process of having our in-room and public WiFi changed over this week. After then we will have a super duper system offering it completely FREE to guests in their room and in the lounges.
Looking forward to having you stay with us again in 2012.

Warm regards
Neil

Dear LanaFarrin,
Thank you so much for your kind review. I’m delighted you enjoyed your stay with us and pleased you were able to enjoy Chef’s delicious pancakes for breakfast, they certainly are very popular!
I look forward to welcoming you back on your next visit to Edinburgh.
Kind Regards,
Stephen

Dear LisaFarrin,
Thank you for taking the time to complete a review and for your kind comments and feedback. We are in the process of installing our “hotel vision” system, which will display information on all our services and general tourist information through the television.
I look forward to welcoming you back on your next visit to Edinburgh.
Kind Regards,
Stephen